Shipping policy

Thank you for shopping with SecretFit. We are committed to delivering your orders safely, quickly, and discreetly. Please read our shipping policy below for details about order processing, shipping times, and delivery.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Coverage

We currently ship to most locations across India.

If your location is not serviceable, our team will contact you and provide a refund if necessary.

Estimated Delivery Time

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Free shipping offers may be available on eligible orders and promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS
  • Tracking details and courier information

You can use the tracking number to monitor your shipment's progress.

Discreet Packaging

At SecretFit, we understand the importance of privacy.

All orders are shipped in plain, discreet packaging without revealing the contents or product details on the outer package.

Delivery Attempts

Courier partners will typically make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or other reasons, the package may be returned to us.

Additional shipping charges may apply for re-shipment.

Delayed or Lost Shipments

If your order is delayed beyond the expected delivery timeframe, please contact our support team.

In the rare event that a shipment is lost in transit, we will work with the courier partner to investigate and provide a suitable resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

SecretFit is not responsible for delays or failed deliveries caused by incorrect addresses or contact information provided by the customer.

Damaged Packages

If your package arrives damaged:

  1. Take photos of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Provide your order number and supporting images.

Our team will review the issue and assist you accordingly.